Oasis Systems

  • Queue Monitoring -Tier 2

    Job Locations US-TX-San Antonio / Randolph AFB
    Posted Date 1 month ago(1 month ago)
    Requisition Number
    Professional Services
  • Overview

    MAR Division of Oasis Systems has an exciting opportunity for a Queue Monitoring Tier 2.


    EXPERIENCE LEVEL: One or more years of ticketing system use on a help desk, Remedy or ServiceNow System.

    EDUCATION: High School or Bachelor's degree and one year of Help Desk or Customer Service experience

    CERTIFICATIONS AND TOOLS: (A+ or Sec+CE) Preferred

    SECURITY CLEARANCE: Must have an active TS/SCI/ CI/ Full Scope, or a Lifestyle polygraph

    JOB STATUS: Fulll Time


    RESPONSIBILITIES: Functionally, the successful candidate will: Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.

    • Help provide technical assistance and support for Workflow Management Services
    • Monitor and support ticket workflows
    • Review, assign, reconcile and support the management of tickets throughout their lifecycle
    • •Help coordinate with IT service providers and communicate outages and plans for recovery




    MAR Division of Oasis Systems is an equal opportunity employer and does not discriminate in hiring or employment on the basis of any legally protected characteristic including, but not limited to, race, color, religion, national origin, marital status, gender, sexual orientation, ancestry, age, medical condition, military veteran status or on the basis of physical handicap which, with reasonable accommodation, render the application to satisfactorily perform the job available.




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