MAR Division of Oasis Systems has an exciting opportunity for a Queue Monitoring Tier 2.
LOCATION: SAN ANTONIO, TX
EXPERIENCE LEVEL: One or more years of ticketing system use on a help desk, Remedy or ServiceNow System.
EDUCATION: High School or Bachelor's degree and one year of Help Desk or Customer Service experience
CERTIFICATIONS AND TOOLS: (A+ or Sec+CE) Preferred
SECURITY CLEARANCE: Must have an active TS/SCI/ CI/ Full Scope, or a Lifestyle polygraph
JOB STATUS: Fulll Time
RESPONSIBILITIES: Functionally, the successful candidate will: Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
MAR Division of Oasis Systems is an equal opportunity employer and does not discriminate in hiring or employment on the basis of any legally protected characteristic including, but not limited to, race, color, religion, national origin, marital status, gender, sexual orientation, ancestry, age, medical condition, military veteran status or on the basis of physical handicap which, with reasonable accommodation, render the application to satisfactorily perform the job available.