Oasis Systems

  • ServiceNow Developer Level 0

    Job Locations US-MD-National Business Parkway
    Posted Date 3 days ago(5/21/2018 9:34 AM)
    Requisition Number
    2018-7282
    Category
    Information Technology
  • Overview

    All candidates must have active TS/SCI clearance with Full Scope Poly. MAR (MD), LLC is unable to sponsor new clearances.

     

    MAR Division of Oasis Systems is seeking hard working, self-motivated individual to fill a ServiceNow Developer Level 0 to provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.

     

    LOCATION: Annapolis Junction, MD

    EDUCATION/ EXPERIENCE LEVEL: No demonstrated experience is required.

    CERTIFICATIONS: Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of system administration experience may be substituted for a bachelor’s degree.

    JOB STATUS: Full-Time, May be required to respond to after-hours requests as required in a 24 x 7 environment

    TRAVEL: Possibility of travel CONUS or OCONUS, approximately 5%

     

    RESPONSIBILITIES & QUALIFICATIONS:

    Configure/customize the ServiceNow system to fulfill customer requirements. This includes building service requests from customer requirements, requested items and other associated tasks, analyze and fully understand disparate user requirements and current procedures in order to improve system capabilities, create requirements definitions and technical specifications documentation, use workflows to manage data flow from the customer to the support teams providing the service, use scripting tools and ServiceNow functionality to automate rote tasks being done in ServiceNow, perform integrations and process automation,  load, manipulate and maintain data between Service-now and other systems, generate views and reports as needed,  automate process workflows and address scheduling limitations throughout the development and delivery of the in-house ServiceNow roadmap, perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application, regularly assess existing ServiceNow usage and recommend forward evolution of capabilities to maximize their use within the development environment, regularly update ServiceNow within the vendor’s release schedule, i.e. patches and hotfixes, be competent with ITIL/ITSM processes, working knowledge of CSS and other web technologies, and detailed knowledge of ServiceNow’s implementation of JavaScript.

     

    Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers.  Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.  May be required to respond to after-hours requests as required in a 24 x 7 environment.

     

    MAR Division of Oasis Systems is an equal opportunity employer and does not discriminate in hiring or employment on the basis of any legally protected characteristic including, but not limited to, race, color, religion, national origin, marital status, gender, sexual orientation, ancestry, age, medical condition, military veteran status or on the basis of physical handicap which, with reasonable accommodation, render the application to satisfactorily perform the job available.

    Qualifications

     

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